Wharton Computing Status

Student Mobile Printing Degraded

Update - Printing is available from the Labs, vLab, and personal computers.

Mobile Printing is currently in a degraded state. If you have using Mobile Printing before you will be able to print via Mobile Printing, however, you will not receive email notifications about your print job. New accounts cannot be setup at this time.

Our Public Technology teams is working closely with our printing software vendor to resolve this issue.
Oct 25, 09:38 EDT

Identified - Our Public Technology team has identified the issue and is working to resolve it.

At the moment Mobile Printing remains unavailable, however, students can print from vLab machines, and most personal computers. Printing is unavailable on the physical labs machines at the moment.

We expect to have printing service fully restored by tomorrow.
Oct 21, 14:31 EDT

Investigating - Student printing is unavailable as our team investigates an issue currently impacting the service.
Oct 20, 08:24 EDT

AirPennNet Operational

GSuite (Student Email) Operational

PennO365 Operational

PennO365 (Faculty/Staff Email) Operational

Office Online Operational

OneDrive Operational

Learning Tools Operational

Canvas Operational

Instruction Center Operational

Classroom Recordings (Panopto) Operational

Poll Everywhere Operational

Study.net Operational

VPN (Staff & Faculty) Operational

Wharton Building Networks Operational

Huntsman Hall Network Operational

Steinberg Hall-Dietrich Hall Network Operational

Vance Hall Network Operational

Lauder Institute Network Operational

Steinberg Conference Center Network Operational

2401 Walnut Street Network Operational

CPC Network Operational

St. Leonard's Court Network Operational

Web Operational

Wharton Homepage Operational

Wharton's Central WordPress Host Operational

MyWharton Operational

PennKey Logins Operational

Wharton Computing Knowledgebase Operational

High Performance Computing Cluster Operational

Blue Jeans Operational

Blue Jeans Network Dial-in Phone Number Access Operational

Blue Jeans Network Meeting Rooms Operational

Blue Jeans Network Primetime Operational

Blue Jeans Network Scheduling Operational

Blue Jeans Network Web Access to bluejeans.com pages Operational

Blue Jeans Network BlueJeans Rooms Operational

Zoom Operational

Zoom Cloud Recording Operational

Zoom Zoom Meetings Operational

Zoom Web Portal Operational

Zoom Zoom Video Webinars Operational

Zoom Web Client Operational

PennBox Operational

Box Sync Operational

Box Website Operational

Penn Dropbox Operational

Salesforce Operational

Salesforce MarComm Org Operational

Salesforce Wharton ExecEd and Wharton-Hub Orgs Operational

Student Printing Degraded Performance

Labs Operational

F80 Operational

F75 Operational

380 Operational

375 Operational

Lablicense Operational

Virtual Lab Operational

Executive Education Operational

Engage Operational

Wharton Direct Operational

AWS Operational

Slack Degraded Performance

Slack Workspace/Org Administration Operational

Slack Apps/Integrations/APIs Operational

Slack Posts/Files Operational

Slack Notifications Operational

Slack Messaging Operational

Slack Login/SSO Degraded Performance

Slack Connections Operational

Slack Apps/Integrations Operational

Support Knowledge Base Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 28, 2022

No incidents reported today.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

Intermittent Outages Reported for Wired and Wireless Networking

Resolved - The network issues affecting Wharton buildings this morning have been resolved. Please reach out to your Wharton Computing Representative if you have any further problems connecting.
Jun 24, 13:51 EDT

Identified - The issue with wireless and wired connectivity has been identified and the fix is being applied.
Jun 24, 12:20 EDT

Investigating - Beginning around 10 AM, we received reports of network issues, wired and wireless, affecting Wharton buildings, and have escalated the issues with ISC.

A few workarounds we can suggest in the meantime:

* If you have tethering on your phone, tethering, and VPN connectivity should allow you to connect to Wharton resources. Connecting from wireless elsewhere on campus should still be working.
* If working from home is a viable option, working from home with a VPN connection should also provide you access to Wharton (and Penn) resources.

If you need information on VPN, see our article: https://support.wharton.upenn.edu/help/wharton-vpn

We're continuing to work on the issue and will post updates here.
Jun 24, 10:40 EDT

Jun 23, 2022

Some Wharton Mailing Lists Rejecting Email

Resolved - Wharton mailing lists should now be functioning normally. Messages sent to a Wharton mailing list during the maintenance window have been processed and should have been delivered.

If you notice any problems with your mailing list, please reach out to the Mailing List Team (apps-support@wharton.upenn.edu) with details.

Thank you for your patience as we work on upgrading the mailing list application.
Jun 23, 18:16 EDT

Update - The rollback scheduled for 3-5 p.m. this afternoon, Thursday, June 23 is being extended to 7 pm to accommodate additional testing.

During this time, any messages sent to a Wharton mailing list will continue to be held in a queue, and will be delivered after the maintenance has been completed.

We recommend waiting to send any time-sensitive messages to a Wharton mailing list until after the maintenance is complete. We will continue to post updates here as needed, including a message announcing that the system is back up and running normally.
Jun 23, 17:16 EDT

Update - Due to ongoing degraded functionality, the recent updates made to the listserv and mailing list applications will be rolled back between 3-5 p.m. this afternoon, Thursday, June 23.

During this time, any messages sent to a Wharton mailing list will be held in a queue, and will be delivered after the maintenance has been completed.

Any time-sensitive messages to a Wharton mailing list should not be sent until later this evening or tomorrow morning, since there may be delays in delivering queued messages.
Jun 23, 13:57 EDT

Update - List Moderation is now available. We are still investigating the issue some subscribers are encountering sending to lists.
Jun 23, 11:08 EDT

Investigating - At 9:30 am Wednesday 6/22 we began receiving reports from mailing list subscribers that they were unable to email their lists, while other subscribers of the same list can send without issue. This issue does not appear to affect all lists.

Moderated lists are also affected because moderators are not able to log in to approve messages.

We are investigating the source of the problem and will post updates here.
Jun 22, 17:12 EDT

Jun 22, 2022

Jun 21, 2022

No incidents reported.

Jun 20, 2022

Planned Downtime for Student Records System: June 17th-20th, 2022

Completed - The scheduled maintenance has been completed.
Jun 20, 23:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 17, 00:01 EDT

Scheduled - Between June 17th, 2022 and June 20th, 2022 there will be no changes to student records, including changes to enrollments. In addition, some related applications may be either unavailable or functioning at a reduced level. Any change requests will be held and processed once the upgrade is complete.

For detailed information on this planned maintenance, see: https://ngss.srfs.upenn.edu/ngss-systems-blackout-overview.html
Jun 16, 14:58 EDT

Jun 19, 2022

Computing Knowledge Base Unavailable Sunday Night June 19

Completed - The scheduled maintenance has been completed.
Jun 19, 21:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 20:00 EDT

Scheduled - The Knowledge Base will be unavailable during a one-hour maintenance window, starting at 10 p.m. Sunday, June 19. During this time, knowledge bases, the application, and the API will be unavailable.

For more information, see the KB vendor's site: https://knowledgeowl.statuspage.io/
Jun 16, 09:32 EDT

Jun 18, 2022

No incidents reported.

Jun 17, 2022

Jun 16, 2022

No incidents reported.

Jun 15, 2022

No incidents reported.

Jun 14, 2022

No incidents reported.